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Mail Equipment Solutions and Support

If you have any questions about our mail equipment solutions, please do not hesitate to get in touch with us. Regardless of your query, we have someone on hand who will be glad to assist.

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FAQ’s + Videos


Having a franking machine is a quick and easy way to manage your mail, saving you time and money. Pay for postage credit as and when you need it so you’re in complete control of your postage spend.

Postage discounts for franked mail are applied per item with no restrictions on minimum or maximum postage volumes. Franking is up to 4% cheaper than using stamps.

Neopost franking machines can be bought or leased, we provide a range of support packages that cover mandatory annual inspections and maintenance charges. You will also need consumables – franking ink and franking labels which can be purchased from us.
Using a franking machine is an easy, affordable and flexible way to pay for postage as and when you need it. You can re-credit your machine over a fax line using our secure Credifon® service, never worrying about running out of stamps – and no need to leave the office.
Yes, you can order a slogan block for your message and/or logo – this is a great way to include a marketing message on your outgoing mail.
If a customer changes or upgrades their machine and there is credit left, they will receive a refund for this credit from SAPO. The machine is de-commissioned, and the Dies removed, with a final reading of the credit on the machine. SAPO will refund you directly.
What is a folding inserting machine?
A folding & inserting machine is a mechanical device used to fold paper and automatically insert the folded paper into envelopes. Many models also offer the ability to seal the envelopes. Predominantly used for mailing, folding & inserting machines offer a way to automate the mail preparation process and eliminate much of the manual labour that’s involved in packing your mail.
What are the benefits of a folding and inserting machine?
If you’ve ever spent hour’s hand creasing letters, pushing them into envelopes and closing them up, the benefits of a machine that can handle all of these tasks automatically will be pretty obvious:

  • Speed: A folding inserting machine can get through many more mail items per hour than even than someone doing it manually. Even the fastest most experienced mail packers only get up to a couple of hundred per hour whereas inexpensive, entry-level machines start off at speeds of 1,300 per hour.
  • Cost: A folding inserting machine has the potential to greatly reduce the man hours required to pack your mail. Think about it, mailings that traditionally may have required a team of hand packers to manually fold and insert the items could be automatically completed in a fraction of the time.
  • Consistency: If you’ve ever spent time folding and inserting mail into envelopes, you’ll know it’s hard to be consistent. The chances of folding and inserting every item in exactly the same way are pretty slim. Missing items, crooked folds, addresses not aligned correctly in the window, envelopes not properly sealed; these are just a few of the issues you’ll see with manually-packed mailings. A folding and inserting machine eliminates these issues.
  • Accuracy: Another common issue with manually-packed mailings is accuracy. When people are packing a lot of mail items they get tired. Fatigue sets in. Mistakes happen. Suddenly letters are getting mixed up. Some customers might get two letters while others get none. Most modern folding inserting machines are fitted with advanced security features, such as double-document detection and barcode matching, which help you greatly reduce the chances of these issues occurring.

These are some of the general benefits that a folding inserting machine can bring your business but there may be more depending on the type and scale of folder inserter you select…

Can I use any envelope with a folder inserter?
Many, but not all, envelopes will work with a folder inserter. It is highly recommended to send envelope samples in ahead of time to have them tested. Some envelopes simply will not work with a folder inserter due to their design.
Can I use glossy paper with my folder inserter?
It depends on how glossy the paper is, the type of paper being used and several other factors. Folder inserters use friction-feed rollers to pull paper through the machine. If these rollers slip on the paper, it could jam. Many features have been built into the Formax folder inserters to help them handle a variety of paper types. To be certain, I would send in a sample of the glossy paper to be tested ahead of time.
Can I create custom folds?
Our paper folder inserters will allow you to create and save several custom folds. These machines are very easy to set up.
How many pieces of paper can I insert into an envelope?
This depends entirely on the machine you purchase. Entry level models will insert one sheet of paper, where higher end models will insert multiple sheets of paper with return envelopes, coupons and other material.