Corporate Communication – Keeping It Professional
Communication is vital to any business, and professional communication makes for a professional workplace. Corporate communication has changed over the years, from letters, phone calls and meetings to Emails, Whatsapp and Skype.
It is very easy to slip into bad habits when it comes to communication – adding emoticons or some local slang is perfectly fine when speaking to friends and family, but can come across as unprofessional in a corporate environment – especially when communicating with customers. It is also easy to hide behind a screen thinking there are no consequences.
Keep It The Same
One of the easiest ways to ensure fewer slip-ups in corporate communication is to keep your style of communication the same across all platforms, both business and personal. If you type out your words in full for personal messages, it is harder to slip into slang or acronyms in the workplace.
Keep The Personal Personal
Just because you work together doesn’t mean you can’t meet up for coffee or a couple of drinks after work. But when you are at work, keep all corporate communications on a professional level, and leave the gossip to after hours.
Set Some Ground Rules
Don’t be afraid to suggest or enforce policies when it comes to communications. The way employees communicate with customers and with each other can have a big impact on company image and the way a company is seen – your employees are the face of your company. Corporate communication policies can be put in place for all forms of communication – emails, phone calls and skype sessions.
If You Wouldn’t Say It, Don’t Write It!
One of the easiest rules when it comes to communication is if you wouldn’t say it to someone’s face, don’t type it up. In corporate environments, emotions and frustrations can run high, and it may seem easy to type up an angry email or Whatsapp message to customer or colleague.
Don’t do it. Rather sit back, have a cup of coffee, take a few deep breaths and then calmly address the problem with a face to face meeting or a polite, well-worded email. Professional corporate communication is always a safe bet.